Your Privacy Matters at petpkr

petpkr ("petpkr", "we", "us", "our") is the operator of the online betting and casino platform accessible at petpkr.org, offering cricket betting, PSL markets, live casino, slot games, virtual sports, and HRG live racing products to registered players in Pakistan. For the purposes of this Privacy Policy, petpkr is the data controller responsible for your personal information collected through the petpkr website and associated mobile platform.

This Privacy Policy applies to all personal data collected from individuals who visit, register on, or actively use the petpkr Platform. It covers data collected through the main website, any petpkr mobile-optimised pages, customer support interactions, and any other touchpoint where petpkr is the primary data controller.

petpkr collects personal data from you through a number of different channels. The categories of personal data we may hold about you are outlined below, along with the typical source from which each category is collected.

petpkr does not collect any special categories of sensitive personal data — such as racial or ethnic origin, religious beliefs, health data, or biometric data for identification purposes — except where such data is incidentally disclosed in identity documents submitted during the KYC process. In those cases, the data is processed solely for the purpose of verifying your identity and age, not for any profiling or classification purpose.

petpkr uses the personal data it collects from Pakistani players for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent.

• Account Creation & Management: To register your petpkr account, verify your identity and age, maintain your account settings, and process your petpkr login requests securely.
• Transaction Processing: To process deposits in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast, and to process withdrawal requests back to your nominated payment method.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming regulations, and any other applicable legal obligations under Pakistani and international gaming law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, identity theft, and other security threats to the petpkr platform and its player community.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling behaviour, to enforce self-exclusion requests, to apply deposit limits, and to ensure that petpkr's 21+ age restriction is maintained at all times.
• Customer Support: To respond to your support queries, process complaints, resolve disputes, and maintain a record of communications for quality assurance purposes.
• Platform Improvement: To analyse anonymised usage patterns across the petpkr platform, improve game performance, optimise the petpkr login experience, and enhance the overall product for Pakistani players.
• Marketing Communications: To send you promotional offers, bonus notifications, PSL betting alerts, and other petpkr marketing messages — but only where you have given your explicit consent or where a legitimate interest applies, and always with a clear opt-out mechanism.

petpkr processes your personal data only where a valid legal basis exists for doing so. The legal bases on which petpkr relies are as follows:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary for petpkr to fulfil its contractual obligations to you — namely, to operate your account, accept bets, process deposits and withdrawals, and provide the petpkr services you have subscribed to.
• Legal Obligation: Processing for KYC verification, AML compliance, responsible gaming enforcement, and regulatory reporting is required by applicable law and gaming regulations. petpkr has no discretion to opt out of these processing activities.
• Legitimate Interests: Processing for fraud detection, platform security, and aggregate analytics is conducted on the basis of petpkr's legitimate interests in protecting the integrity of the platform and the security of all registered players, provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional personalisation features is conducted only on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

petpkr does not sell your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive the minimum financial data necessary to process your deposit and withdrawal transactions in PKR.
• KYC & Identity Verification Providers: Third-party identity verification services that assist petpkr in confirming the authenticity of CNIC documents and verifying player age receive identity data solely for that purpose.
• Game Content Providers: Casino and slot game studios integrated into the petpkr platform receive a pseudonymous player identifier and session token to enable game functionality. They do not receive your full name, CNIC, or payment details.
• Fraud Detection & Security Services: Specialist third-party providers that assist petpkr in detecting multi-accounting, bonus abuse, and suspicious transaction patterns receive technical and behavioural data for that limited purpose.
• Regulatory & Law Enforcement Authorities: petpkr is required by law to disclose certain information to regulatory bodies and law enforcement agencies upon receipt of a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and insurers acting in connection with petpkr's legal, financial, or regulatory obligations may access your data on a strictly confidential basis and only to the extent necessary for their professional engagement.

All third parties with whom petpkr shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with petpkr's documented instructions and applicable privacy law.

petpkr uses cookies and similar tracking technologies on its platform to ensure the website functions correctly, to remember your preferences, to maintain your petpkr login session, and to analyse how players interact with different sections of the site.

• Strictly Necessary Cookies: These cookies are essential for the petpkr platform to function. They maintain your authenticated session after petpkr login, store your language preference, and ensure security tokens are correctly handled. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your platform preferences — such as your preferred currency display (PKR), your last-visited game category, and your notification settings — to provide a more personalised experience without requiring you to re-configure settings on every visit.
• Analytics Cookies: petpkr uses first-party analytics tools to collect anonymised data about page views, navigation paths, session durations, and feature usage. This data is used exclusively to improve the petpkr platform and is not shared with third-party advertising networks.
• Managing Cookies: You may configure your browser to refuse all or some cookies, or to alert you when cookies are being set. Note that disabling strictly necessary cookies will prevent you from completing the petpkr login process and using most platform features.

petpkr implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• TLS 1.2 and TLS 1.3 encryption for all data transmitted between your device and petpkr servers, ensuring that your petpkr login credentials and financial data cannot be intercepted in transit.
• AES-256 encryption at rest for all databases containing personal and financial data, including stored CNIC documents and payment account details.
• Strict access controls ensuring that petpkr employees can only access personal data to the extent required for their specific job function, enforced through role-based access management systems.
• Regular internal and third-party security audits, penetration testing, and vulnerability assessments of the petpkr platform infrastructure.
• Incident response procedures that ensure any confirmed personal data breach affecting Pakistani players is assessed, contained, and — where legally required — reported to relevant authorities within the applicable notification window.

petpkr retains your personal data for as long as your account remains active and for a further period after account closure as required by applicable law and our regulatory obligations. The following general retention periods apply:

• Account & Identity Data: Retained for a minimum of 5 years following the closure of your petpkr account, in accordance with anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 7 years following the date of each transaction, as required under applicable financial record-keeping regulations.
• Customer Support Communications: Retained for 3 years from the date of the most recent communication in a given support thread, to support dispute resolution and quality assurance processes.
• Analytics & Behavioural Data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes. Individual-level behavioural data is anonymised after 24 months.
• Marketing Consent Records: Retained for the duration of your petpkr account and for 2 years following account closure, to demonstrate compliance with consent requirements.

When the applicable retention period expires, petpkr will securely delete or irreversibly anonymise your personal data in accordance with our internal data lifecycle management procedures.

As a petpkr player and data subject, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Data Rights Request — [Your Account Reference]".

• Right of Access: You have the right to request a copy of all personal data petpkr holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data petpkr holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update most of your account details directly through your petpkr account settings page.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that erasure may not be possible for data that petpkr is legally required to retain.
• Right to Restriction: You may request that petpkr restricts the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data based on petpkr's legitimate interests, including any profiling carried out for fraud prevention purposes. You may also object at any time to the processing of your data for direct marketing.

The petpkr platform is strictly intended for individuals aged 21 and above. petpkr does not knowingly collect personal data from individuals under the age of 21 and does not permit minors to register an account, make deposits, or place bets under any circumstances.

Age verification is a mandatory step in the petpkr registration process. Where petpkr discovers or reasonably suspects that personal data belonging to a person under 21 has been collected — whether through a falsified registration or any other means — the relevant account will be immediately suspended, all data will be securely deleted to the extent permitted by law, and any deposits will be returned to the source payment method.

If you believe a minor in your household may have registered a petpkr account or accessed the platform using your credentials, please contact our support team at [email protected] immediately so that appropriate action can be taken. We also recommend enabling device-level parental controls and reviewing your petpkr login security settings. Full guidance is available on our Responsible Gaming page.

petpkr operates with the support of technology infrastructure and third-party service providers that may be located outside of Pakistan. Where personal data is transferred to a jurisdiction outside Pakistan, petpkr ensures that appropriate safeguards are in place to protect that data to a standard equivalent to that which applies within Pakistan.

Such safeguards may include standard contractual clauses incorporated into data processing agreements with the relevant recipient, binding corporate rules where applicable, or adequacy determinations in respect of the destination jurisdiction. A list of the jurisdictions to which petpkr may transfer personal data, along with the safeguards applicable to each transfer category, is available upon request by emailing [email protected].

The petpkr platform integrates with third-party services — including payment processors, game content providers, and identity verification providers — that are necessary for the delivery of petpkr's products to Pakistani players. Each of these integrations is governed by a data processing agreement that restricts the third party's use of your data to the specific purpose for which it was shared.

petpkr is not responsible for the privacy practices of any third-party service provider or platform that operates independently of petpkr. If you navigate away from petpkr to a third-party site or service, you do so subject to that third party's own privacy policy, and petpkr bears no responsibility for how your data is handled outside of the petpkr platform.

petpkr may send you promotional emails, SMS messages, and in-platform notifications about bonus offers, PSL betting markets, new slot releases, and other petpkr products and features. We will only send you marketing communications where you have given your explicit consent at the time of registration, or where a prior relationship and legitimate interest applies under applicable law.

• You can opt out of email marketing communications at any time by clicking the unsubscribe link included in every marketing email petpkr sends.
• You can opt out of SMS marketing messages by following the opt-out instructions included in each message, or by updating your notification preferences in your petpkr account settings.
• Opting out of marketing communications does not affect transactional messages related to your account — such as deposit confirmations, withdrawal notifications, and security alerts — which petpkr is required to send regardless of your marketing preferences.

petpkr reserves the right to amend, update, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, business practices, or the features and services offered on the petpkr platform. The most current version of this Privacy Policy will always be accessible at petpkr.org/privacy-policy.

Where petpkr makes a material change to this Privacy Policy — that is, a change that significantly affects how your personal data is collected, used, or shared — we will notify you in advance by email to your registered address and via an in-platform notification displayed upon your next petpkr login. The notification will clearly describe the nature of the change and the date on which the revised Policy takes effect.

Your continued use of the petpkr platform after the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any amendments, you have the right to close your petpkr account and request deletion of your personal data to the extent permitted by law, by contacting us at [email protected].

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how petpkr is handling your personal data, please contact our Data Protection team directly. Our support team is available 24 hours a day, 7 days a week, in both English and Urdu.

You may reach us through the following channels:

• Email: Write to us at [email protected] — all data rights requests should use the subject line "Data Rights Request — [Your Account Reference]". We aim to acknowledge all requests within 5 business days.
• Live Chat: Available directly from any page on the petpkr platform. Connect with a support agent in English or Urdu at any time. For formal data rights requests, please follow up in writing by email so that a documented record is maintained.